Business Know How by Dr. Rachna D. Jain: It's a fact of life - if you want to succeed in business, you need to know how to interact and communicate effectively with your employees, business partners, vendors, prospects, and customers. As a small business owner, this might involve rapid shifting from one type of language to another. For example, how you'd explain your expectations to your employees might be different than how you'd convey these to your business partner or potential client.

So, what are some effective ways to manage emotions in the work environment?

1. Good self-care is the best medicine. An employer who tends to his/her own physical, emotional and mental needs, regularly, is going to be more adept at managing negative or hostile emotions at work.

2. Know what anger and frustration feels like to you - both in your head and in your body. Sometimes, we can get really “cut off” from our feelings and act rashly without knowing why. Spend some time knowing what anger feels like to you.

3. Take a 10 minute walk. When you desire to “vent”, excuse yourself from the office and take a brisk 10 minute walk around the parking lot or neighborhood.

4. Vent to a mentor, coach, or trusted colleague. The act of sharing your frustration and fears will calm you down.

5. Ask, “What am I afraid of?”. Most often, anger or frustration appears when one of our fears has been activated. By going directly for the source of your feelings, you may be able to short-circuit them.

6. Make an exhaustive “do not want” list. In this list, you write down everything you do NOT want in the situation such as “to look foolish”, “to be unprepared”, etc..

7. Distract yourself. Sometimes, getting your mind off the upsetting subject is enough to calm you down. Consider closing your door and playing computer games or something equally mindless (but absorbing).

8. Ask, “What's working about this situation?” This tip comes from Kurt Wright's book, “Breaking the Rules”, and suggests that we all can manage stress better if we start looking at “what's working” rather than “what's wrong”.

9. Take an action. Sometimes, when one piece of the business plan isn't moving, it may mean that another part is ready to be acted upon. Rather than feeling annoyed and frustrated, transform that energy into positive movement forward, where you can.

10. Make a strong request. If you would like something to be different, start the process of making it so. Contact key people, letting them know that you'd like to work on the impasse, and make your needs and those of your business known.

Regular use of these tips will help you stay well balanced & happy as your business grows and flourishes. Try them and see!

10 Tips to Cope with Negative Emotions at Work [Business Know How]

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