
Here are 7 steps of communication, if applied, will allow you to develop your communication skills that can make you a master communicator. Communication can be likened to a step by step process of checking if you really understand another person from your point of view.
First, you need to listen and observe for the level of importance of this topic to the person you are speaking to and calibrate to that person's level of interest. Calibration is so important when communicating, that if you are unable to calibrate or identify whether or not that person is interested, you might just lose that person straight away.
Second, check congruence in communication. What do I mean by congruence? It means that if he says, "Yes." verbally, he shouldnot be shaking his head, "No." That is incongruence.
Number three is to identify incongruence in communication. We need to clarify meanings and terminologies used. This is for a simple fact that we need to understand what the other person means exactly.
Number four, we need to confirm those meanings. So, if someone said, "Oh! When you look at me, you appear to be extremely angry."What you need to do is to confirm, "Oh! How exactly do I look atyou that mean that I am angry?" The confirmation actually gets you the common understanding that both of you need that will propel your communication to the next level.
Number five, explore alternative meanings. What you are doing hereis eliciting a series of counter examples, to see whether thesemeanings fit in with the person's model of the world.
Number six, offers possibilities. If there are no alternatemeanings, what you might want to do is explore possibilities where one thing could mean something else. This is also known as reframing.
Number seven, summarize your personal experience in communicating with this other person, by starting off and saying, "My experience of you is" and so on. This way, both of you understand each other,and nothing is hidden from each other. It is perfectly honest and direct.
We say that communication is a two way process. This means that communication requires clarity to both parties. Until you understand what I am saying, or until I construct my communicationin a way that makes you understand me, we need to ask questionseven more effectively to reach our win-win outcome. These 7 steps are useful and can be applied anytime we are communicating with another person.
Adam Khoo is an entrepreneur, a best-selling author and a peak performance trainer. A self-made millionaire by the age of 26, he owns and runs several businesses in education, training, event management and advertising, all with a combined annual turnover of $20 million. His best-selling "Patterns of Excellence" is a complete step-by-step system that will literally program you for success in life.
Add your own comments
Digg it
Save This Page
Subscribe to GetEntrepreneurial.com
Leave a comment
Next Article: Recession Proof Your Sales »
Previous Article: 20 Ways To A Successful Media Interview »
Adam Khoo is a GE Network Expert. View Adam Khoo's profile or read more articles from Adam Khoo. Learn more about the GE Experts Network.
Have an expert opinion on issues entrepreneurs and small business owners face
everyday?
Join the GetEntrepreneurial.com Experts Network and share your
expertise with the community!
The new
GE Experts Network is inviting seasoned entrepreneurs and small business
owners to come on board and contribute small business advice to our community of
aspiring entrepreneurs. If you have an effective way of generating sales or you
know how to use social networking to connect with your customers,
join us in
providing wider entrepreneurial content that would benefit small business owners
worldwide.
John Kinde Says, “Personal Growth-Public Speaking”
The P's and Q's of Public Speaking
15 More Ways To Take The Stage And Sharpen Your Public Speaking Skills
Forget The "Sandwich" Technique
Here’s how the Women do it
5 Powerful lessons That will get You Speaking On Par With The Best
Art Of Persuasion: How Do You Get People To Say Yes To You
This article was posted to the category: Communication Skills. Click here to read more articles in this category.
Calendar Marketing » Calgoo In-Calendar Marketing is a new, permission-based marketing platform to promote time-sensitive products and services to your customers. This new marketing concept enables...
uWink Interactive Restaurant » Springwise: At the prototype uWink restaurant in Woodland Hills, California, customers use tabletop touch-screen terminals with a proprietary user interface to self-order...
Happy Socks » TrendCentral: This Swedish hosiery company, Happy Socks, makes us want to never wear plain black socks again. Offering a literal rainbow of...
Planet Phone Design » Hallyu Tech: LG Japan hosted a Mobile Design Contest and with the winners announced the phones were put on display at a Tokyo...
Need more brand new promising business ideas and innovations around the world you wish you'd thought of? Visit CoolBusinessIdeas.com now!![]()


Ever wanted to be the CEO of your very own Starbucks or Amazon.com? Fire your boss and be your own boss? Now you can, with BIZNESS! - the free biweekly business newsletter about new business ideas, opportunities and innovations from around the world. More than just new business trends, BIZNESS! helps the aspiring entrepreneur (you!) with small business advice, business tips, and entrepreneur resources and opportunities.
Subscribe for free now! 
![]()
• Top Ways to Get a Fresh Business Idea Off the Ground
• What Is A Solo Entrepreneur?
• Four Ways to Save Time When Working From Home
• Selling the Customer What the Customer Needs
• Things to Consider before Starting a Business

Find a fast Business Loan or Payday Loan in the UK
New Business Start Ups
Business directory. Find businesses from Sydney and Melbourne online now.
Top Franchise Opportunities
Uk payday loans deposited directly into your account today. QuickQuid serves the millions who have a poor credit rating.